-I just signed up and I have not received the confirmation email . What to do ?
Answer: This can happen if you have mistaken your email address when you registered or if you have a too powerful antispam system , in which case you just need to check your spam folder to recover your code.
- I registered , I have received the code, but I cannot connect ?
Is my codes work well and valid?
Answer: Use copy / paste to be sure not to make any mistakes.
-I applied an extras casting, what guarantee do you offer that i will participate the project ?
Answer: Unfortunately, we can not guarantee participation in projects which you are applying. Our role is limited to display productions ads so that you can apply to them by putting all the odds in your favor through our specialized contacting interface.
- Whenever I click " apply " , it displays the registration form and payment .How to access the listings?
Answer: Our contacts are only available as part of our membership offers. We offer our members a whole range of specialized services to apply in the best conditions .
- I lost my access codes, how to recover them?
Answer: It can happen! If you have lost your access codes, use the application form on the site
- The unsubscribe interface does not work, it tells me "email unknown"!
Answer: The newsletter unsubscribe link is used only for the newsletter and not for the termination of a membership. So please refer to the section provided for termination specified in the terms and conditions of the site.
- I sent you an email more than three days ago and I still have no answer?
Answer: Check email address. Also, check your junk mail or spam folder.
We respond to all requests, systematically and within 48 hours!
- Just subscribed to the site.
How to consult the latest ads by email or on the site?
Answer: simply connect to the site via the LOGIN. Then review the ads and use the forms to apply and attach your photos.
The subscription does not include castings by email.
- What is the trial offer exactly?
Answer: This offer allows you to access occasionally to the whole site for free, or permanently and at the normal rate of 12 US$ / month if you let end the trial period without making a termination after receiving the email reminder, and past the inital 72 hours period. You can take as many test periods as you wish. Note however, remember to terminate them because you will eventually be registered under several references subscriptions and therefore charged accordingly.
- Is it easy to unsubscribe from the trial offer?
Answer: You can unsubscribe whenever you want with a simple link, a single click and your request will be taken into account immediately and you will receive confirmation by email. You'll be the only master of your subscription. This is the most practical solution to manage your subscription without formalities to settle. To find the unsubscribe link, please read our terms and conditions (link at bottom of page).
- On my bank statement, I found an entry entitled "Castingdujour 75" while I am not a subscriber to Castingdujour but Extraz.com, what is it?
Answer: Extraz.com payment are denominated "Castingdujour" on bank statements.
- The unsubrscibe interface does not work, it tells me that the server is unavailable!
Answer: The system is operational 24/24 for your comfort. Reach out the banking portal from our Terms and conditions Page available link down this page.
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